Title:  Agent Deployment Fails With Error: Setup cannot retrieve system information from the target host registry, Last error code from Windows is 5. Please consult to your network administrator.

Description:

When you click install in Agent deployment immediately it says failed (See Screenshot)

Exact Error Message:

CA ARCserve Backup Agent Deployment:

Setup cannot retrieve system information from the target host registry.

Last error code from Windows is 5. Please consult to your network administrator.

Symptom:

If you try connecting to the remote server registry, it will connect but when you try to expand it fails with an Error Opening Key: Cannot open HKEY_LOCAL_MACHINE: Error while opening key.

Solution:

Recommendation:

As recommended by CA, please check the Group Membership and User Rights for that specific account. Verify if the "Remote Registry" service is running on the failed machine.

Resolution:

Start the "Remote Registry" service.

If User rights/Group Membership are modified then restart the "Remote Registry Service" for the changes to take effect.

Conclusion:

Once the remote registry service is restarted, the agent deployment error will be taken care of.