Sign in | Google Answers Home
View Question
Q: HP repair ( Answered , 1 Comment )
Question
Subject: HP repair
Category: Business and Money > Small Businesses
Asked by: greenxtal-ga
List Price: $50.00 Posted: 11 Jun 2005 01:48 PDT
Expires: 11 Jul 2005 01:48 PDT
Question ID: 532134
How may a small business become a Hewlett Packard authorized repair center?
Answer
Subject: Re: HP repair
Answered By: googlenut-ga on 11 Jun 2005 13:08 PDT
Rated:
Hello greenxtal-ga,
A small business may apply online at the Hewlett Packard (HP) website
to become an Authorized Support/Service Provider (ASP). To access the
online application and other information, go the HP website at:
Hewlett-Packard
http://www.hp.com/
Click on “Partners & Developers”. This will take you to the following page:
Partners & Developers
http://h71028.www7.hp.com/enterprise/cache/99108-0-0-0-121.aspx
On this page, click on “HP Partner Portal” under “Product and Services Partners”.
You are taken to the HP Partner Portal webpage.
HP Partner Portal
https://h20198.www2.hp.com/us/
“Welcome to HP's Partner web site where you'll find information and
tools to market, sell and support HP products and solutions for our
mutual success.”
Click on “Become a partner”.
HP Partner Portal
Become a partner
https://h20198.www2.hp.com/partner/apply_partner.html
Click on “Apply here”.
HP Partner Portal
Apply to be an HP partner
https://h20198.www2.hp.com/partner/applyPart.html
Click on “HP consumer products authorized support provider program”
for a description of the program.
HP consumer products
Authorized support provider program
https://h20198.www2.hp.com/partner/consumerhome.html
“Program overview
The HP consumer authorized support provider (ASP) program enables ASP
support of HP’s consumer product lines, for the home, home office &
small office.
HP consumer product lines
HP deskjet printers
HP officeJet all-in-ones
HP print/scan/copy
HP color inkjet copiers
HP color inkjet fax”
Go back to the previous page and click on “Application for US owned partners”.
HP Partner Portal
Business development agreement
https://h20198.www2.hp.com/partner/bdagree.cgi
“A Business Development Partner (BDP) is any partner with a
contractual relationship with HP.
In order to become a BDP, partners must submit an application for the
Business Development Agreement (BDA) and accept the terms and
conditions of the Business Development Agreement (BDA). Acceptance of
the BDA Application is at HP's sole discretion.”
This page provides links to pages with complete information about the
HP Partner Program.
To access the online application click on “Apply for the BDA”. You
will be taken to the following page where you can begin the
application process.
New application for business development agreement (BDA)
https://partner1.americas.hp.com/contract/
====================================================
Other helpful information can be found at the following pages:
Overview of the BDA and Addenda
https://h20198.www2.hp.com/partner/pONEbda.ppt
“How can my company sign up as an Authorized Support/Service Provider (ASP)?
The two pre-merger ASP authorization have merged to one Authorized
Warranty Delivery Partner (AWDP) designation. The Partner may apply
for this authorization by selecting the AWDP Addenda and following the
instructions.”
(Page 13)
HP Business Development
Agreement and Addenda
Tutorial
https://h20198.www2.hp.com/partner/BDA_Tutorial.pdf
This document includes Screen Shot Tutorials.
HP U.S. BUSINESS DEVELOPMENT PARTNER AGREEMENT -
DEFINITIONS ADDENDUM
https://h20198.www2.hp.com/partner/BDA_defs.pdf
“15. "ASP Program" or “HP Authorized Support Provider Program” means
the HP program that authorizes Business Development Partner to (1)
perform warranty services on Eligible HP Products at Customer sites or
repair locations within the United States, and to (2) purchase spare
parts for Eligible HP Products.”
---
“20. “Authorized Warranty Delivery Partner” or "AWDP" means a Business
Development Partner that has met the requirements for and currently
holds an Authorized Warranty Delivery Partner Addendum.
21. "Authorized Warranty Delivery Partner Program" or "HP Authorized
Warranty Delivery Partner Program" or "AWDP Program" means the HP
program that authorizes Business Development Partner to (1) perform
warranty service on Eligible Products at Customer sites or repair
locations within the United States only and (2) purchase spare parts
for Eligible Products”
====================================================
For assistance from HP:
HP Partner Portal
Contact HP
https://h20198.www2.hp.com/partner/contacthp.html
"HP Partner Support Center
1-800-544-9976
Monday-Friday 6 am – 5 pm PT”
Sales and Marketing (SAM) E-Representative
https://h20198.www2.hp.com/feedback.cgi
HP Partner Portal Frequently Asked Questions
https://h20198.www2.hp.com/logonfaq.html