ERROR MESSAGE
'The installation of setup support files files is failed. Setup cannot continue.'
DESCRIPTION
Installation of Arcserve fails and the below can be seen in the Logs.
Prodwiz.log:
| C:\Windows\TEMP\CA_XXXX.tmp\Prodwiz.log |
|
2011-07-14 14:45:28 MSIEXEC.EXE /i '' /qn MASTERSETUP=1
LANGUAGEID= REBOOT=ReallySuppress /l*v ''
2011-07-14 14:45:28 MSIEXEC.EXE /i
'\\tsclient\G\Components\CA\SetupSupport\SetupCommon.msi' /qn MASTERSETUP=1
LANGUAGEID=1033 REBOOT=ReallySuppress /l*v
'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\AS_SetupSupport.txt'
2011-07-14 14:45:28 ConvertMacro End
2011-07-14 14:45:28 LaunchProcess Begin
2011-07-14 14:45:28 Commandline: MSIEXEC.EXE /i
'\\tsclient\G\Components\CA\SetupSupport\SetupCommon.msi' /qn MASTERSETUP=1
LANGUAGEID=1033 REBOOT=ReallySuppress /l*v
'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\AS_SetupSupport.txt'
2011-07-14 14:45:28 Working Dir: (null)
2011-07-14 14:45:28 LaunchProcess: return 0 with ExitCode 1645
2011-07-14 14:45:28 Install SETUPSUPPORT Failed.
2011-07-14 14:45:28 InstallPrerequisites return FALSE.
|
SOLUTION:
This happens if the setup files are dumped on a TSClient Share and you are running the installation from a Remote Desktop Connection. You may perform the installation locally Or refer the below Microsoft article.
http://support.microsoft.com/kb/927063
MORE INFORMATION
Refer to Microsoft Error Codes for windows installer.
